We were welcomed by a number of staff and given a tour of the property and it was lovely to see everything fully finished. The property is beautiful and given you are in the middle of city so quiet and relaxing. We were traveling with family so had two rooms and both were beautifully decorated and large in size with views of the spa deck. All the staff we encountered be that in the spa, the restaurant, at reception or generally around the hotel greeted us by name and ensured our stay was of the highest standard. We ate in the restaurant both nights and the service and the food was excellent. One of our party is a fussy eater and the chef was more than happy to cook her something not on the menu so that we could eat in Flames. Apparently the Spaghetti Carbonara made for her was the best she had ever had. Two had steaks which they said were the best steaks they had eaten and I had two different fish dishes (the tuna and the king clip) and both were delicious. Breakfast was great with a wide choice of cooked and buffet style and you really couldn't ask for anything more. A huge thank you to Tikki, Ozguar and Les for making us so welcome. We shall definitely return.